top of page
Carnelian Mem Wire x5 Pic 1.jpg

STORE POLICY

Customer Care

 

Every customer is important and I will always endeavour to provide the best customer service possible. 

 

Please do not hesitate to contact myself, Anna-Marie, if you have any enquiries or any questions about your order, and I will be happy to assist you.

 

You can reach me by using the chat feature on the website, just click the speech bubble icon in the bottom right hand corner of the screen, and type your question, or you can email at info@jaykaicd.com.

 

You can also contact me by phone on 01923 904516 (Monday to Friday - excluding bank holidays) between 10 am and 5 pm. If I am unable to answer the phone when you call, please leave me a message, stating your name, number and brief message and I will return your call as soon as possible. 

​

I will always aim to return your call or reply to a message as soon as I receive it, however please allow up to 48 hours for a reply or return call.

 

Any feedback that you may have will be welcomed and valued.

 

Thank you for shopping at Jaykai.

​

Privacy & Safety

 

Your privacy is of the highest importance. Jaykai Creative Designs is committed to protecting your privacy and will never distribute any of your information to a third party, except for delivery purposes with Royal Mail.

​

Jaykai Creative Designs requests certain information from you in order to process your order and to provide you with good customer service and delivery. I endeavour to make sure that any information that is held is accurate and up to date. You can request to see this information at any time by emailing me. This information will be used and held securely in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018.

​

The information I collect about you may include your name, address, phone number and email address. I will not use this data for marketing purposes without your prior consent.

​

The website uses third-party secure banking to verify payments. I use payment providers Wix.com and PayPal, both having very high standards of security and encryption and are worldwide recognised payment services. I do not have access to your payment details.

​

Your orders will be delivered by Royal Mail's Tracking and Signature Service, whom request the recipient's email and mobile number, so that they can contact you and let you know when your order will arrive, or arrange alternative delivery arrangements to suit you.

 

By ordering your items online you consent to Jaykai Creative Designs sharing this information with Royal Mail. 

​

Jaykai Creative Designs will email you when your order and payment has been received as confirmation. You will also be notified when your item is on it's way to you.

​

Retail Inquiries

 

Please contact Anna-Marie at info@jaykaicd.com if you interested in purchasing items for your retail business or ordering unique pieces to suit and complement your own individual business. 

​

Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

bottom of page